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TERMS AND CONDITIONS OF SALE

OPEN TERMS

Net 30 day terms may be granted upon approval of a signed credit application. A finance charge of 1.5% per month (18% APR) will apply to any unpaid balance beyond established terms. Richardson reserves the right to revoke open terms at any time.

CREDIT CARDS

We accept payment by Visa, Mastercard, Discover and American Express at the time of shipment without a convenience fee. A convenience fee will be added when any open account balance is paid with a credit card.

C.O.D.

We accept payment by cashier’s check or money order on C.O.D. orders up to $1,000. Larger orders must be approved prior to shipping. C.O.D. company check may be approved upon receipt of a signed credit application and on orders of $500 or less. Larger orders must be approved prior to shipping. A $35.00 service charge will be applied for any returned check. Richardson accepts only US currency.

ORDERING INFORMATION

We accept orders by phone, email, fax or on-line. Please confirm all prices when ordering. Prices can change without notice at anytime.

BLANK HEADWEAR

Blank caps can be ordered in any quantity. We accept orders for blank headwear by phone, online at richardsoncap.com or by email at blankcaps@richardsoncap.com

DECORATION AND CUSTOM HEADWEAR

Orders for decoration and custom headwear must be submitted using our order form, online at richardsoncap.com or by email at decoration@richardsoncap.com Please refer to the back page of this price sheet for pricing and our online design guide for decoration options.

MINIMUM ORDER

We have a minimum order requirement of $25 per order. A $10 fee will be charged for any order less than $25.

RETURNS

We aim to please. Our hats are of the highest quality from Richardson Sports. If hats are damaged during shipping or you receive the wrong item from what you ordered, we will exchange the hat. Contact the crew to discuss at Letthehappyin@yknotri.com. Save the original box for return within 5 to 7 business days. We do not cover the cost of return shipping. Custom orders are just that custom, they go through an approval process based on digital mock-ups, so unless they are damaged during the shipping process we do not foresee returns.

Privacy

Our email list will not be shared. This is for updates and new product info only. So rest assure that being part of our club does NOT mean compromised privacy.

BUSINESS HOURS AND SHIPPING

Our customer service department is located in our Springfield, Oregon headquarters and is open from 7:30 am to 4:00 pm PST Monday through Friday. Customer service correspondence and order processing are handled from this location.

COLOR SHADES AND GARMENT DYED FABRICS

Color shade variations are inherent with any fabric during the dyeing process and we cannot guarantee color shades will match previous shipments. Prolonged exposure to light or moisture may cause fading or discoloration and is not a defect in the cap. Slight imperfections in pigment-dyed and garment-washed caps are a natural feature of these cap styles.

TWO WAREHOUSE LOCATIONS

We can provide one, two or three day ground service from our two warehouses to all locations coast to coast. If not specified, we will ship your order from the closest warehouse via the most economical service. Orders shipped to Hawaii and Alaska will ship via FedEx second day or FedEx ground.

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@westonryder.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@westonryder.com and send your item to: Weston Ryder LLC, 4351 Dale Earnhardt Way, Northlake TX 76262, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Weston Ryder LLC, 4351 Dale Earnhardt Way, Northlake TX 76262, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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